Frequently
Asked
Questions

When you receive your order, please put it straight in the freezer. Take your gelato box out and leave it for 10 minutes at room temperature before you eat it. If you have enough self-control not to finish the whole box (might be tough), place it back in the freezer before the gelato melts.

We recommend keeping your gelato in the freezer for a maximum of 2 weeks.

Yes, but remember not to let the gelato melt before you put the box back in the freezer.

Yes, all our sorbets are vegan and gluten-free. The majority of our gelato flavours and pinguinos are also gluten-free. Vegan and gluten-free cones are available in all our shops and online. However, our products are prepared in an environment where tree nuts, dairy, soy, wheat and other allergens are handled. While we take extra care to minimize the risk of cross-contamination, we cannot guarantee that any of our products are completely safe to consume for people with allergies.

We display all the allergens in our products directly on labels both in our stores and on our website. Feel free to ask any member of our team about them should you have any doubts.

As soon as the order is collected from the shop by the rider, you will receive a text message with your tracking link.

We deliver every day, except on Christmas Day. Opening hours may vary depending on festivities.

Oh no, we don’t like hearing this but are aware that glitches can happen. Please, immediately send an email to support@badiani1932.com or call the shop you ordered from and we will do our utmost to solve your problem as soon as possible.

Human error can happen even though we work very hard to minimise it. Please, immediately send an email to support@badiani1932.com or call the shop you ordered from and we will solve this problem as soon as possible.

I ordered from London Delivery
Gelato is a delicate product that can be transported for a maximum of 45 min. Due to COVID restrictions, we currently can’t leave your order in a safe place or with a neighbour. That is why we ask you to be home to receive your order. You will receive a tracking link to avoid any misunderstandings about delivery time. Sadly, if we can’t find you at home, your order will be returned to us.

I ordered from UK Delivery
In order to ship our gelato around the UK, we use an innovative dry ice system that can keep your order in perfect condition for several hours. All our deliveries are contact-free. Not at home? No problem, make sure to let us know where we can safely leave your order until you get back.

You can immediately send an email to support@badiani1932.com or call the shop you ordered from and we will do our utmost to solve your problem as soon as possible.

Badiani is a sustainable company. We only use compostable gelato boxes and biodegradable carrier bags. To avoid waste, we only include something extra when specifically requested.

We offer two types of delivery systems. The first, London Delivery, covers a 5-mile radius from our London shops. The second, UK Delivery, brings sustainably packaged Badiani gelato across the whole UK.

The short answer is: yes! We actually offer same-day delivery within 40 min in London (in a radius of 5 miles from our shops). In our UK Delivery shop, we dispatch our products before 12pm from Tuesday to Friday. If you place your order before that time you can receive it the very next day; if not, within 48 hours. All the orders placed on Friday will be delivered on the following Wednesday.

Certainly! No one could wish for a tastier gift. Simply place your order on our website, enter the delivery address of the birthday person, and add a note asking for a personalised birthday card.

Unfortunately due to our high production volumes, we need a week’s notice to personalise cakes. Bear in mind that we can only write a short sentence on top of our Large sized cakes.

The short answer is yes! We’ve got some fabulous spaces waiting for you at Notting Hill and Fulham Road. Just email us at info@badiani1932.com with all the event details and we will organise it according to your requirements.

We do offer catering services, but only based on staff availability and the season.